FAQ

Here you will find answers to frequently asked questions. If you have any questions to which you have not found an answer, do not hesitate to write or call us at any time.

The prices of our Fit Camps are always final and include the listed basic products. For a stay with air transport, it also includes all airport and fuel fees. The price of the stay may change during the reservation, but also after it, due to changes in ticket prices affected by airlines. In such a case, you will be informed about the price change before purchasing the products and you will be able to choose either a surcharge compared to the original price or a refund of the entire payment.
Cities collect so-called "local taxes", which in some cases cannot be prepaid and included in the offer. Clients pay these fees only at the place of stay. In case the stay does not include "local taxes", this information will be published directly in the description of the specific stay in the "Price does not include" section. Local taxes range from 1 - 8 € per night/person and their amount is determined by the administration of the specific city according to the location and category of the accommodation facility.

In case the required number of persons is not available in the order form of a specific stay, write us an email at info@instagym.sk and we will prepare a custom offer for you. Do not forget to write us the date, number of persons, type of rooms (double, triple, etc.) or other special requirements of the stay.

If you are interested in traveling alone, count on a surcharge for single room occupancy. The amount of this surcharge varies according to the length of the stay and the hotel category. Another option is to connect with another participant who is also traveling alone and would like to share a room. We will be happy to exchange contacts so that you can agree and subsequently we will make a joint room reservation for you.

The organizer of our Fit Camps is the Travel Agency pelicantravel.com, which is authorized to organize tours and is insured against travel agency bankruptcy. You can find the certificate HERE. With more than 20 years of experience in the tourism, tours, and Fit stays market, it guarantees 100% quality and safety when purchasing our stays. InstaGYM further sells these tours as the intermediary Travel Agency FitActive, s.r.o..

Both Pelikán and InstaGYM gift vouchers can be used to purchase Fit Camps. The client can use it to purchase services in the minimum amount of the nominal value of the gift voucher. In the case of purchasing a service of a lower value than the nominal value of the gift voucher, the difference in price is non-refundable. In the case of purchasing a service of a higher value than the gift voucher, the price difference will be invoiced to the person who presented the gift voucher. The gift voucher can be used for one purchase.
Alternatively, just write to info@instagym.sk and we will help you redeem both forms.

Filling out a non-binding request is, as the name implies, completely non-binding and is not directly associated with a payment obligation. After receiving your request, we will contact you within 24 hours at the latest to supplement any information you need to make a decision, or adjust the price offer according to your more detailed specifications.

After receiving notification from the bank about the successful payment of the total order price from the payment system, we will verify the availability of all products and services in the order and their current price within one working day at the latest. In case all products and services in the order are available at the same price level, we will confirm their successful reservation and issuance by e-mail. In case at least one of the products and services in the order is unavailable at the same price level, we will inform you of this fact by phone or e-mail as soon as possible. At the same time, we will offer you an alternative that will be available at that time. If none of the offered alternatives suit you, we will refund the paid amount immediately.

The tour is governed by the General Terms and Conditions of CK Pelikán.
After the Tour Contract is concluded, the tour is changeable by the passenger depending on the conditions of the carrier's tariff class, accommodation facility, or providers of other services included in the tour. The passenger does not have a legal right to change the tour, except for changing the person(s) participating in the tour, whereby the conditions of this change are regulated in the GTC of CK Pelikán, part B, art. VI. letter d). Any impossibility of another change of the tour according to the passenger's requirements is not a breach of the obligation of the TA procuring the tour. The passenger may withdraw from the Tour Contract before the start of the tour, whereby the withdrawal and the amount of the severance pay associated with it are governed by the GTC of CK Pelikán, part B, art. X.

The Fit Camp will take place with a minimum participation of 10 exercisers and a trainer. To maintain the quality of services and a good atmosphere, our groups have a maximum of 30 exercising persons.

Our Fit Camps take place according to the plan you will find in the offer description. For air tours, we meet as a group already at the airport, so if you are a novice traveler, you don't have to worry at all, we will help you with everything at the airport. Subsequently, we travel together to the destination, where all services during the stay are secured, which you can find in the schedule - price includes. During the camp, we have planned joint exercises, but you also have free time, which you can use however suits you. We also offer options for optional trips with a guide, which you can order before and during the stay. If possible, we use Slovak-speaking guides, or Slovaks living directly abroad who know the destination perfectly and can recommend good restaurants, attractions, and the like. For domestic stays, the Fit Camp usually begins with an information meeting directly at the hotel. Everyone spends their free time according to their own preferences, either individually or in a group.

We also count on the possibility that someone may be interested in traveling to our Fit Camp but will not exercise with the group. In case we have sufficient capacity, it is possible to accommodate such a request and adjust the price offer by the price of the exercise. Just send an email with the request to info@instagym.sk and we will be happy to prepare a custom offer for you.

Yes, of course. Since all our domestic (Slovak) Fit Camps meet all legal requirements (overnight stay in Slovakia for at least 2 nights and additional services), and meet the conditions for entitlement to a recreation contribution in Slovakia, it is possible to ask your employer for retroactive reimbursement of recreation costs in the amount of 55% of costs, but a maximum of 275 €/calendar year. In case your employer contributes to recreation in the form of an electronic recreation voucher, it is possible to pay with the electronic recreation voucher GUSTO, as well as Edenred.

FAQ

Is the Fit Camp price final, or are there extra charges?

I want to order a Fit Camp for more people, or a different composition than can be selected during booking, how should I proceed?

I want to travel alone. How should I proceed?

Does your travel agency have insurance against bankruptcy?

I have a gift voucher from InstaGYM or Pelikán. How do I redeem it?

What happens when I fill out a non-binding request for participation in a Fit Camp?

What is the procedure after paying for the stay?

Is it possible to change and cancel the order after booking?

How large is the group participating in Fit Camps?

How does the Fit Camp itself take place?

I want to travel with someone who is not interested in exercising - is it possible?

Is it possible to pay for a Fit Camp in Slovakia with a recreation voucher?

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FAQ